Privacy Policy

We collect information you provide directly to us when you register for an account, sign in, or contact us. This may include your name, business email address, organization name, and any information you include in messages sent to us.

We also collect technical and usage information needed to operate the service, such as authentication events, IP address, browser information, device information, and activity related to account access, company search, and filing viewing.

We use personal information to create and manage accounts, authenticate users, provide access to filings and related search features, respond to inquiries, maintain security, troubleshoot issues, and improve the service.

We may also use information to enforce our agreements, comply with legal obligations, and protect Equifile, our users, and third parties from fraud, abuse, or misuse of the platform.

Equifile uses cookies and similar storage technologies that are necessary to operate the service. This currently includes cookies and related browser storage used to maintain sign-in state, refresh authenticated sessions, remember exchange preferences, and keep the application functioning correctly.

If we introduce analytics, advertising, or optional tracking technologies in the future, we may update this Privacy Policy to describe those tools and any choices available to you.

We do not sell personal information. We may share information with service providers and infrastructure partners that help us operate Equifile, such as cloud hosting, storage, security, and application support providers.

We may also disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is reasonably necessary to investigate, prevent, or address fraud, abuse, security issues, or violations of our Terms of Service.

We retain personal information for as long as reasonably necessary to provide the service, maintain account records and sessions, respond to support requests, enforce our agreements, resolve disputes, and comply with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the relationship with you, and applicable legal requirements.

We use administrative, technical, and organizational measures designed to protect personal information. However, no internet-based service or storage system can be guaranteed to be completely secure, and you use Equifile at your own risk.

You may update certain account information by contacting us. You may also request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our legitimate business needs.

You can manage browser cookies through your browser settings, but disabling essential cookies may prevent core parts of Equifile from functioning properly.

Equifile is operated using cloud infrastructure and service providers that may process information in jurisdictions outside your home country. By using the service, you understand that your information may be transferred to and processed in other jurisdictions, subject to appropriate safeguards where required.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at admin@equifile.hk.